Support

We answer within one business day.

Contact

Email [email protected] from the address on your account, or with your invite code, and tell us what happened. We answer within one business day.

Membership and billing

Your subscription is managed by the App Store or Google Play. To cancel or change plan, open your store subscriptions page. Refund requests go to the store. If Melt shows you as not a member after you paid, open Settings in the app and tap Restore purchases.

Delete your account

Settings, then Delete account. This removes your account and all associated data. It does not cancel a store subscription.

Safety

Melt is general fitness guidance, not medical advice. Stop training and speak to a doctor if you feel pain, dizziness or shortness of breath.